We are Santander UK plc, the data controller. You can contact our Data Protection Officer (DPO) at Santander, Sunderland, SR43 4GP, if you have any questions.
This is our Privacy Notice which explains how we obtain, use and keep your personal data safe in relation to the Unity Place Mobile App.
We're committed to keeping your personal data safe in accordance with applicable data protection laws.
The types of personal data we capture and use will depend on what you are doing on the App. We’ll use your personal data for some or all of the reasons set out in this Privacy Notice. Examples of the personal data we use in relation to the App include:
We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Data collected, and for what purpose:
Our website and application may collect user images for various purposes, such as profile pictures or content submission. Please be aware that any images submitted to our platform may be stored on our servers for future use. However, we do not share these images with third parties; they are only used for internal purposes, such as uploading profile images, or content for the app.
By submitting an image to our platform, you acknowledge and consent to our collection and storage of your image.
We’ll tell you if providing some personal data is optional, including if we need to ask for your consent to process it. In all other cases you must provide your personal data so we can process your application or respond to query or service request. We’ll collect this personal data directly from you when you use this App. If you provide personal data about another individual, you must have their authority to provide their personal data to us and you must share this Privacy Policy with them beforehand together with details of what you’ve agreed on their behalf. We do not knowingly collect personal data about other individuals.
Subject to applicable laws, we’ll monitor and record your calls, emails, text messages and other communications in relation to your dealings when using our services. We’ll do this for regulatory compliance, self-regulatory practices, crime prevention and detection, to protect the security of our communications systems and procedures, to check for obscene or profane content, for quality control and staff training, and when we need to see a record of what has been said. We may also monitor activities on your account where necessary for these reasons, and when this is justified by our legitimate interests or our legal obligations.
We’ll process your personal data:
1. As necessary to perform our contract with you for the relevant account or service, including:
2. As necessary for our own legitimate interests or those of other persons and organisations, including:
3. As necessary to comply with a legal obligation, including:
4. Based on your consent, including:
When you request us to disclose your personal data to other people or organisations, such as a person or company handling a claim on your behalf, or otherwise agree to disclosures;
Subject to applicable data protection law, we may share your personal data with:
In some instances your personal data may be transferred outside the UK and the European Economic Area. While some countries have adequate protections for personal data under applicable laws, in other countries additional steps will be necessary to ensure appropriate safeguards are in place to protect your personal data. These include imposing contractual obligations to ensure these safeguards are put in place or requiring the recipient to subscribe to or be certified with an ‘international framework’ for the protection of personal data.
Our App may, from time to time, contain links to and from the apps and websites of our partner networks, advertisers and affiliates. Please note that these apps and websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these apps, websites or services. Please check these policies before you submit any personal data to these apps, websites or use these services.
Your personal data may be converted into statistical or aggregated data which can’t be used to identify you or any other individuals. We may share and sell such anonymised data including in an aggregated format, within and outside of the Santander group of companies, for statistical analysis, research and other business purposes. For example, sharing information about how buildings operate and they are used. The law says this is not considered to be personal information after it has been anonymised and/or aggregated.
Automated decision making involves processing personal data without human intervention, to evaluate certain personal aspects about you (known as profiling). No automated processing will be performed via the App.
Cookies are small text files placed on your computer, smartphone or other device and are commonly used on the internet. We use cookies and similar technologies to:
We use cookies to enable us to perform our contract with you (e.g to install the App and register you as a new App user) and for our legitimate interests (e.g. to help us improve our service). We’ll also ask your consent for non-essential cookies. To find out more about all types of cookies and how to control and delete them, including clearing your browsing history, you can read our cookie policy.
The following criteria are used to determine data retention periods for your personal data:
Your rights are as follows (noting that these rights don’t apply in all circumstances):
You have the right to complain to the Information Commissioner’s Office. It has enforcement powers and can investigate compliance with data protection law: ico.org.uk
For more details on all the above, including Santander group members, you can contact our DPO.